Dear Byron
We sincerely apologize for any inconvenience you experienced with your recent order,
Our store manager, Juan Carlos, did reach out to you via email on November 9th, addressing the situation with the N° 6357 LINEAR HOODED LONG KNIT ZIPPER JACKET in Anthracite, size XL (SKU: 6357-ANT-XL). Unfortunately, due to unforeseen circumstances, we were out of stock on this specific item.
In his email, Juan offered to issue you a store credit or refund, and we want to ensure you that we are committed to making this right for you. We value your satisfaction as a customer, and we understand the importance of providing a seamless shopping experience.